Head Of Sales

Head of Sales Reporting to the General Manager, you will play a key leadership role in an independent property management company, spearheading sales growth and performance across a three-branch network in South Wales. Job Purpose To drive revenue growth by fostering a high-performance sales culture and delivering consistent market share gains across the network. The Head of Sales will connect strategic business objectives with front-line execution, ensuring the company remains the agent of choice through exceptional customer service and proactive business development. Key Responsibilities * Develop and implement a comprehensive business plan to maximise market share across South Wales. * Identify opportunities for organic growth and lead the successful launch of new branches. * Collaborate with the General Manager to deliver effective marketing strategies focused on lead generation. * Audit underperforming branches, diagnose issues, and implement corrective actions. * Establish and maintain robust KPI frameworks to drive accountability and performance. * Support the development and delivery of team targets and incentive structures. * Oversee the full employee lifecycle, including recruitment, coaching, and performance management. * Optimise the sales pipeline from valuation through to exchange, reducing fall-through rates. * Manage sales budgets to ensure efficient and cost-effective branch operations. * Report to the Senior Leadership Team on forecasts, market risks, and emerging trends. * Review and communicate bonus performance and earnings clearly and effectively. * Continuously assess and improve existing processes to enhance operational efficiency. * Introduce new systems and services, including the use of AI, to drive organisational performance. * Attend and contribute to management meetings. * Represent the business at networking and business development events, including those outside core hours where required. * Manage relationships and contracts with suppliers and partners. * Maintain the highest standards of customer service across all branches. * Handle escalated sales complaints professionally and effectively. * Oversee AML compliance at a senior level, ensuring audits and training are completed. * Undertake general office management duties as required. Hours Monday to Friday (phone number removed)pm For further details and a confidential chat, please call Neil on (phone number removed). (NLR is acting as an Employment Agency on behalf of its Client)