German Speaking Ferry Booking Representative

PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional. This is an excellent opportunity to join a friendly and dynamic team of six, supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German, highly organised, and confident communicating with international clients in a fast-paced environment. Key Responsibilities * Handle ferry booking enquiries from English and German-speaking customers via phone, email, and live chat * Process and charge bookings accurately before passing them to the administration team * Provide expert sales support, advising customers on routes, schedules, and pricing * Assist with booking amendments and cancellations in line with company policies * Assess customer requirements and recommend suitable travel options, including up selling additional services where appropriate * Maintain accurate records of all transactions and ensure compliance with relevant standards * Liaise with internal departments such as finance and operations to ensure a smooth customer journey * Deliver excellent customer service, responding promptly and professionally in both German and English Skills & Experience * Fluency in German is essential * Strong verbal and written communication skills * Excellent organisational skills with a high level of attention to detail * Ability to work independently and collaboratively within a team * Comfortable working in a fast-paced, customer-focused environment Benefits * Company pension * Free on-site parking * 22 days annual leave plus 8 bank holidays * Salary £28,000 pa Working Hours & Location * Based on-site at offices near Dover * Monday to Friday: * 8:00am – 5:00pm (3 weeks out of 4) * 8:30am – 5:30pm (1 week out of 4) * One Saturday morning in 6 (9:00am – 12:00pm) * One UK Bank Holiday (9:00am – 12:00pm)