Resident Liaison Officer

RESIDENT LIAISON OFFICER – WEST LONDON A well-established main contractor is seeking an experienced Resident Liaison Officer to support residential refurbishment and regeneration projects across London and the surrounding areas. This is a key customer-facing role, acting as the link between site teams and residents, ensuring works are communicated effectively and delivered with minimal disruption. Key Responsibilities: • Acting as the main point of contact for residents throughout project delivery • Providing clear communication via letters, meetings, and regular updates • Managing resident queries and complaints in a timely and professional manner • Supporting vulnerable residents and ensuring individual needs are met • Working closely with site teams to coordinate works and minimise disruption Requirements: • Previous experience as a Resident Liaison Officer within construction or social housing • Strong communication and interpersonal skills • Ability to handle challenging situations with empathy and professionalism • Organised with good administrative skills Rewards & Benefits: • Competitive salary (DOE) • 20 days annual leave + bank holidays • Pension contribution • Supportive team environment • Clear progression opportunities