Hospitality & Client Experience Manager

Hospitality & Client Experience Manager Salary: £30,000 - £40,000 + bonuses We are partnering with a highly respected luxury brand to appoint a Hospitality & Client Experience Manager within their signature location. This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards - while building a long-term career within a prestigious luxury business. The Opportunity This role sits at the heart of the client journey. You will shape how clients are welcomed, hosted, and remembered - ensuring every interaction feels seamless, personal, and aligned with a truly high-end environment. Working closely with internal teams across marketing, client services and post-sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints. This position also offers exposure to wider business operations and provides a strong platform for long-term progression within a luxury brand environment. From private appointments to exclusive in-showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional. Key Responsibilities Deliver a polished, discreet and highly personalised client hosting experience Oversee all aspects of in-showroom hospitality, maintaining consistently high standards Curate memorable experiences for VIP and high-net-worth clients Plan and execute private events and exclusive client activations Collaborate with internal teams to support client engagement initiatives and brand experiences Ensure a seamless end-to-end client journey across all touchpoints Manage and develop a small team of junior hosts, leading from the front Introduce and refine hospitality procedures and service standards Build strong, lasting relationships with clients as a trusted brand ambassador About You You understand what exceptional service looks and feels like - where detail, timing, and discretion are everything. You may currently be working within: Premium or first-class cabin crew for a leading international airline Luxury hospitality, boutique hotels, or private members' clubs A high-end retail or showroom environment with strong clienteling exposure You will bring: Impeccable presentation and communication skills A natural ability to anticipate needs before they arise Confidence working with discerning and high-profile clients A calm, composed and detail-driven approach Experience supporting or mentoring more junior team members A genuine passion for delivering refined, personalised experiences A desire to build a long-term career within a luxury brand Why This Role? Join a brand synonymous with heritage, craftsmanship, and prestige Work within a beautiful, client-focused showroom environment Gain exposure to multiple areas of the wider business, including client services and brand experience Play a key role in shaping and elevating the client journey strategy Be part of a business where client experience is central to long-term success BH35995