CUSTOMER SERVICE ADMINISTRATOR

Customer Support Administrator Location: Poole, Dorset Hours: Monday – Friday (37 hours per week) Salary: £25,500 - £26,000 per annum Contract: 12 Month Fixed-Term-Contract The Opportunity Are you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Support Administrator to join a prominent and highly respected national organisation. In this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed. The Role As a Customer Support Administrator, you will provide a first-class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement. Your key responsibilities will include: * Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication. * Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment. * Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment. * Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard. * Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times. The Benefits Our client offers a rewarding environment with a comprehensive benefits package designed to support your well-being and professional growth: * Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service. * Financial Security: Access to a defined contribution pension scheme and life cover for all staff. * Health & Well-being: Support through a 24/7 Employee Assistance Programme (EAP) including face-to-face counselling. Our client also provides eyecare vouchers for regular computer users. * Family Support: Enhanced parental pay. * Commuter & Lifestyle Perks: Take advantage of a cycle-to-work scheme or apply for interest-free loans for travel season tickets. * Professional Development: Access to an extensive library of learning resources and a fully integrated e-learning training and development plan. Why Apply? This is a fantastic opportunity to join a team where your administrative expertise directly contributes to the community impact of a major organisation. You will work in a positive, open environment that values professional development and offers a varied and engaging workload