Customer Service Advisor

Customer Service Advisor (Temporary – 12 Weeks) 📍 Location: B37 5TX (Fully On-Site) 💷 Pay: £13 per hour 🕒 Hours: 37 per week (typically 9–5 / 9–4:30, some flexibility available) We’re recruiting for a Customer Service Advisor to join a busy public sector contact centre on a temporary 12-week contract. The Role You’ll handle a wide range of customer enquiries across multiple channels including phone, email, live chat, and face-to-face. This is a fast-paced, front-line role requiring excellent communication skills and a strong customer focus. Key Responsibilities * Respond to customer enquiries professionally and efficiently * Provide advice across services such as Council Tax, Benefits, and Social Services * Handle complex or sensitive queries and complaints * Maintain accurate records using internal systems * Work both independently and as part of a team * Process payments and follow financial procedures where required About You * Proven experience in a busy customer service environment * Strong communication and problem-solving skills * Ability to manage sensitive or complex situations * Good organisational skills and attention to detail * Comfortable using IT systems and handling multiple tasks If you’re a proactive and customer-focused individual looking for your next temporary role, apply now