Continuous Improvement Partner

Job Title: Continuous Improvement Partner Reporting To: Head of Operational Assurance Location: Office based with travel to sites as required. Office locations include Glasgow, Camberley, Newcastle, North Wales. Business Overview: North builds stronger networks and creates smarter places, delivering intelligent infrastructure solutions across multiple sectors. Role Summary: The Continuous Improvement Partner supports teams across the business to identify, lead and embed improvement initiatives. The role focuses on operational excellence, problem solving and cultural change, working closely with the Quality team to ensure alignment with the Integrated Management System. Key Responsibilities: * Own and maintain the Integrated Management System (ISO 9001, 14001, 45001, 27001, 22301) * Manage policies, procedures, work instructions and document control * Identify and manage continuous improvement opportunities * Facilitate structured problem solving (e.g. PPS, 8D) * Lead end‑to‑end improvement initiatives * Support operational and project teams with change implementation * Monitor sustainability and effectiveness of improvements * Promote continuous improvement culture and awareness * Support training and engagement activities Skills & Experience: * Experience in continuous improvement or operational excellence * Strong communication and influencing skills * Practical problem‑solving mindset * Comfortable working cross‑functionally Benefits We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including: * Generous holiday entitlement * Contributory pension scheme * Healthcare and wellbeing programmes * Professional development and training opportunities * Flexible working arrangements subject to business needs * Employee assistance programmes