Customer Experience Manager

Customer Experience Manager  Basic Salary £45,000  34 Days Holiday (Inclusive of Public Holidays) Pension Healthcare Life Insurance The Role - Customer Experience Manager  Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include: Ensuring that every customer interaction reflects the commitment to service excellence Driving exceptional customer satisfaction and loyalty Managing customer complaints Monitoring key customer metrics, leveraging data analytics and implementing improvements Your Background - Customer Experience Manager  To be considered for this role you should be able to demonstrate: Degree in Business, Marketing, Data Analytics or similar Experience in customer experience management, service operations or similar Strong analytical skills with proficiency in data visualisation tools Familiarity with customer feedback platforms and CRM systems – SalesForce The Company - Customer Experience Manager  Medical instrument and device manufacturer Established over 60 years Extensive product range and global presence in over 35 countries Global business with an inclusive and caring culture This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business