Housing Sustainment Advisor

Housing Sustainment Advisor    LOCATION:             Plymouth DURATION:              Permanent SALARY:                   £25,861.56 - £27,120.13 HOURS:                    Full-time, 37.5 (Monday - Friday, 9am - 5pm)    About the Role We are looking for a dedicated and proactive Housing Sustainment Advisor to deliver a high-quality Intensive Housing Management (IHM) service across Plymouth. This is a community-based role where you will work closely with Housing Officers and support teams to help individuals sustain their tenancies, live independently, and progress toward long-term housing goals. You’ll take a person-centred, strengths-based approach, supporting customers with practical housing advice while addressing underlying challenges. Key Responsibilities Conduct regular home visits to review customer progress and agree support plans Support customers to maintain safe, clean, and well-managed accommodation Provide guidance on property upkeep and use of household appliances Assist with budgeting, income maximisation, and accessing grants/charities Support housing-related processes including benefit evidence and housing applications Liaise with contractors and attend appointments for property access Report and follow up on repairs and maintenance issues Facilitate house meetings to encourage engagement and shared responsibility Complete risk and needs assessments, working alongside external agencies Identify safeguarding concerns and make appropriate referrals Maintain accurate case records and contribute to service reviews Build strong relationships with internal teams and external partners About You We are looking for someone who is: An excellent communicator, able to engage with a wide range of people Highly organised with strong time management skills Able to work independently and manage a varied workload Calm and professional under pressure Proactive, solution-focused, and self-motivated Emotionally intelligent with strong interpersonal skills Experienced in a customer-facing role Desirable: Knowledge of housing legislation and regulations Experience working within housing, support, or community services Requirements Full UK driving licence and access to a vehicle Ability to work flexibly across the Plymouth area What We’re Looking For You’ll bring resilience, adaptability, and a genuine passion for supporting people. A positive attitude, strong sense of ownership, and ability to work collaboratively are key to success in this role. Apply Now    For more information on this income focused role please contact Cali Webb on (phone number removed) and submit your CV to this site