Customer Service Coordinator

Customer Service Coordinator Cardiff £25,250 per annum Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff? We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator. This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment. Key Responsibilities * Act as the first point of contact for customer enquiries via phone, email and live chat * Provide professional and timely customer support and issue resolution * Manage order processing, order tracking, and delivery updates * Liaise with internal teams including sales, logistics, and operations * Maintain accurate customer records and update internal systems (CRM) * Support the delivery of excellent customer experience and client satisfaction The Person * Previous experience in a Customer Service, Customer Support, or Office Administration role * Strong communication skills (written and verbal) * Experience handling customer queries, order management, or client accounts * Highly organised with strong multitasking abilities * Confident using Microsoft Office and CRM systems * A proactive and detail-oriented approach In return * Join a growing company with strong career development opportunities * Supportive and friendly team environment * Exposure to well known retail brands and client accounts