Customer Service Complaints Advisor

BDS are currently looking to recruit Complaints Investigators to work with a well-known housing association based in Pitsea. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training Temp ongoing opportunity Starting from £14.34ph PAYE Main duties include but are not limited too; * Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. * Work closely with internal teams and external contractors to gather evidence and resolve complaints. * Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. * Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. * Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Please apply now for immediate consideration