Service Controller

Are you highly organised, customer-focused, and experienced in coordinating repairs? I am currently recruiting for a proactive Service Controller to join my clients team and play a key role in delivering an efficient and responsive service. Key Responsibilities: Manage and coordinate day-to-day repairs Plan and allocate work effectively to trades teams Schedule jobs efficiently to meet service level agreements (SLAs) Monitor job progress and ensure timely completion Prioritise urgent and emergency repairs Liaise with engineers, subcontractors, and suppliers Track and update job statuses using internal systems Ensure all works are logged accurately and compliant with company procedures Handle incoming repair requests and raise work orders Manage diaries and optimise routes for field operatives Resolve scheduling conflicts and respond to changing priorities Maintain accurate records and produce reports when required Support continuous improvement of processes and service delivery Communicate with customers to provide updates and excellent service Handle customer queries, complaints, and follow-ups professionallyWhat We're Looking For: Strong understanding of repairs and maintenance planning Excellent computer skills, particularly in Excel Experience using job management systems to allocate and track work Familiarity with MRI Maintain / Impact Response (preferred - helps reduce training time) Confident communicator with a customer-first approach