Resales Progression Consultant

London ¦ Agile working available Hybrid, 2/3 days in our Farringdon office. Commission scheme of up to 6k anually! We're looking for a Resales Progression Consultant to deliver a high-quality, customer-focused service supporting shared ownership resales and interim staircasing cases through to exchange and completion. This is a fast-paced, high-volume role, ideal for someone experienced in property, estate agency, conveyancing or a related industry who can confidently manage a large transaction pipeline with minimal supervision. Key responsibilities Progress shared ownership resale and staircasing cases to exchange and completion within agreed timescales Manage a high-volume caseload, working to monthly targets and tight deadlines Communicate clearly and professionally with leaseholders, solicitors and internal stakeholders Read and interpret leases, respond to legal enquiries and support the conveyancing process Deliver excellent customer service across all interactions Maintain accurate case records using case management systems About you Essential: Demonstrable understanding of shared ownership products and resales progression Strong understanding of the conveyancing process Proven track record of independently managing a high-volume transaction pipeline Ability to work with minimal supervision and meet demanding deadlines Experience delivering excellent customer service in a customer-centric environmentDesirable: Background in estate agency, property, conveyancing, housing or a related industry Experience dealing directly with solicitors and leaseholders If you're organised, customer-focused and thrive in a busy environment, we'd love to hear from you. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email