Time Critical Freight Coordinator

Job Title: Time Critical /Express Freight Coordinator (Air & Road) Location: TW14 Salary: £40,000 + Bonus Working Pattern: 4 on / 4 off - 07:00-19:00 About the Role We are currently recruiting for a Time Critical / Express Freight Coordinator to join a fast-paced and highly responsive Express Freight division within a global logistics environment. This is a critical operational role, responsible for managing time-sensitive air and road freight shipments from start to finish, ensuring exceptional service delivery, profitability, and customer satisfaction. You will be working in a target-driven environment, coordinating urgent shipments, resolving operational issues, and maintaining strong relationships with key clients, suppliers, and internal stakeholders. Key Responsibilities Manage day-to-day delivery of service for Express / Time Critical freight clients Handle full job lifecycle from order processing through to delivery (air & road freight) Create and manage shipments using internal systems (including Boxtop and CRM platforms) Ensure accurate documentation, warehouse coordination, and customs/clearance requirements where applicable Monitor and manage customer KPIs and service level agreements Proactively resolve operational issues and customer service escalations Liaise with road hauliers, co-loaders, airlines, and transport providers Maintain strong communication with internal teams including operations, sales, and accounts What We're Looking For Experience in freight forwarding, ideally within air and/or road express operations Strong customer service and communication skills Ability to manage multiple time-critical shipments under pressure Confident using systems such as CRM and operational platforms (Boxtop experience advantageous) Strong organisational skills with a high attention to detail A proactive, commercial mindset with a focus on service and profitability Ability to build strong internal and external relationships Why Apply? This is an excellent opportunity to join a well-established and fast-moving express freight operation where no two days are the same. You will be part of a high-performing team handling urgent, high-value shipments in a genuinely time-critical environment. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy