Membership Assistant

Membership Assistant Temp - £23.74 per hour (£40 000 equivalent). This role is fully office based, 5 days per week in London, King’s Cross. Working 32.5 hours per week. Duration is until the end of the year, with possible extension or permanent offer. Join a dynamic head office team where no two days are the same. As a Membership Assistant, you’ll play a key role supporting members and helping deliver an exceptional service experience. You’ll be a first point of contact. This varied role offers a high level of autonomy, combining membership support with administrative work. Experience of working in Membership, combined with CRM database exposure would be a real bonus. Main Responsibilities: * Support membership from applications and renewals to reinstatements. * Deliver excellent member service through clear communication. * Provide. efficient query handling. * Manage records, payments and Direct Debit processes with accuracy. * Handle cancellations and retention activity. * Coordinate applications for cards & student memberships. * Maintain data integrity through regular audits. * Produce reports. * Act as a key contact for member enquiries. * Coordinate meetings, events and diaries for officials and committees. * Prepare agendas & meeting packs. * Maintain organised filing systems and provide general administrative assistance You’ll be at the centre of a people-focused environment - making a real impact on member experience, while gaining exposure to a wide range of organisational activities. It’s an ideal opportunity for someone who thrives on variety, enjoys problem-solving and wants to contribute to meaningful work