Ocean Import Coordinator

Ocean Import Coordinator - Ipswich - Up to £38,000 Are you an experienced import professional looking for your next challenge? A highly respected, multi award-winning logistics and supply chain solutions provider is looking for a Sea Freight Import Coordinator to join its busy import team based in Ipswich. In this role, you will manage sea freight shipments from origin through to final delivery while delivering a high level of customer service and ensuring efficient operational performance. This is an excellent opportunity to work in a fast-moving logistics environment where collaboration, innovation, and professional development are encouraged. What's On Offer Up to £38,000 Monthly bonus Hybrid working - 2 days from home Healthcare plan Cycle to work scheme Gym and experience-day discounts Loyalty and recognition rewards Key Responsibilities Managing end-to-end sea freight import shipments Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch Handling shipments accurately within CargoWise in line with agreed KPIs Maintaining high standards of data quality to ensure clients receive real-time updates via the company's visibility platform Ensuring the timely receipt and processing of shipping documentation and customs clearance information Coordinating and organising final delivery arrangements in line with client requirements Proactively tracking shipments and resolving delays or operational issues Ensuring client Standard Operating Procedures (SOPs) are consistently followed Producing accurate invoicing and job costing Building and maintaining strong client relationships to support long-term business growth Skills & Experience Required Proven experience in sea freight import operations within a freight forwarding environment (essential) Experience with CargoWise or a similar Transport Management System (desirable) Strong organisational and time-management skills Excellent communication and customer service abilities High attention to detail with effective problem-solving skills A proactive and solutions-focused approach Experience with purchase order management is advantageous WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy