ServiceNow S2P & Finance Case Management Specialist

ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist 6 months Remote InsideIR35 - Umbrella only The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows. The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes. Key Responsibilities ServiceNow Configuration & Delivery Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices Configure workflows, case types, assignment rules, SLAs, approvals, and notifications Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processesProcess Optimisation & Automation Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases Support continuous improvement initiatives aligned to ITIL and finance operational best practiceStakeholder Collaboration Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT Facilitate workshops to capture requirements and validate solutions Provide clear documentation, user guidance, and training where requiredSupport & Governance Provide 2nd/3rd line support for S2P and Finance Case Management issues Ensure adherence to ServiceNow platform governance, security, and compliance standards Support testing, releases, and platform upgrades Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfactionEssential Skills & Experience ServiceNow Experience Proven hands-on experience with ServiceNow Source-to-Pay modules Strong experience with ServiceNow Finance Case Management Confident configuring workflows, Flow Designer, case management features, and catalog items Solid understanding of ServiceNow data structures, roles, and security modelFinance & Procurement Knowledge Strong understanding of end-to-end Source-to-Pay processes (Requisition ? PO ? Invoice ? Payment) Experience working with Finance teams (AP, AR, FP&A, Procurement) Understanding of financial controls, approvals, and audit requirementsTechnical & Analytical Skills Ability to analyse process gaps and translate them into ServiceNow solutions Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred) Strong documentation and stakeholder communication skillsQualifications & Certifications (Desirable) ServiceNow Certified System Administrator (CSA) ServiceNow SPM / S2P / CSM-related certifications