Service Charge & Rent Manager

Service Charges & Rent Manager – Norfolk Salary: £49,680 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) A fantastic opportunity is available for an experienced Service Charges & Rent Manager to join a well-established housing organisation in Norfolk. The Role This is a key operational leadership role responsible for the delivery of service charge and rent functions across a large housing portfolio. You will oversee the full lifecycle of service charges and rent processes, ensuring accuracy, transparency, and compliance. Key responsibilities include: Managing service charge budgeting, forecasting, and reconciliation Overseeing billing, rent setting, and charge application Ensuring compliance with housing legislation and regulatory standards Leading on resident engagement and dispute resolution Managing and developing a customer-focused team Driving process improvements and system enhancementsAbout You You will bring: Strong experience in service charge and rent management within housing Knowledge of leasehold, Section 20 processes, and housing legislation Proven experience leading teams and delivering high performance Strong financial, analytical, and stakeholder engagement skillsWhat’s on Offer Salary of £49,680 Permanent opportunity within a stable organisation Hybrid working model Opportunity to lead a critical function and influence service deliveryApply / Contact For more information or to apply, please contact: George Westhead 📧 (url removed) 📞 (phone number removed)