Trainee Train Manager - Banbury

Job Role – Trainee Train Manager Location – Banbury Training Salary - £31,565 (Increases to £42,852.05 after completing training) Are you someone with a customer facing background and have safety awareness skills, great people confidence and a passion for customer service? If so, we’d love to hear from you. At Chiltern Railways, our Train Managers are at the heart of the customer journey. This is more than just a job, it’s a chance to be part of a team that keeps people moving safely while delivering a welcoming, reliable and friendly experience every day. What you’ll be doing As a Train Manager, you’ll take pride in creating a safe, smooth and positive journey for everyone on board. You’ll: Be the friendly face of the train—welcoming customers and helping them feel at ease from the moment they step on board Keep safety front of mind at all times for both customers and colleagues Make clear, confident announcements so customers always know what’s going on Support customers during delays or disruption, keeping them informed and reassured Check train conditions and report or resolve any issues to keep everything running to a high standard Handle customer queries and step in professionally when dealing with anti-social behaviour Carry out revenue protection duties, including ticket checks and issuing fares where needed Follow railway rules and regulations, including taking part in investigations and reporting when required Work independently and take initiative, while knowing you’re part of a supportive wider team What we’re looking for We’re looking for people who bring energy, confidence and a customer-first mindset. You’ll ideally have: * At least 2 years’ experience in a customer-facing or retail role * Strong communication skills and the ability to connect with all kinds of people * A calm, level-headed approach—especially in challenging situations * Good attention to detail, with solid numeracy and literacy skills * The confidence to work independently and make decisions on the go * Flexibility to work shifts, including early mornings, evenings and weekends * A smart, professional appearance and pride in representing the brand This is a safety-critical role, so you’ll also need to meet medical standards and be happy to take part in random drug and alcohol testing. It’s a bonus if you have: Experience in the rail industry Cash handling experience Knowledge of local routes or the railway network If you enjoy working with people, thrive in a fast-paced environment, and want a role where no two days are the same, this could be the perfect opportunity to step into a career on the railway. Please apply via our website