Allocations Manager

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing * Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 * Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible * Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries * Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy * Act as the escalation point for complex homelessness and allocations cases * Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways * Identify and resolve service issues, including backlogs in reviews, complaints, and allocations * Implement and improve processes, policies, and quality assurance frameworks * Monitor and report on service performance, KPIs, and risk areas * Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need * Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 * Proven experience managing Section 202 Reviews * Experience handling Stage 2 complaints and dealing with the Housing Ombudsman * Background in allocations and/or homelessness services within a Local Authority * Experience managing complex cases involving suitability, discharge of duty, and housing needs * Ability to manage workloads, prioritise effectively, and drive service improvements * Strong written skills, particularly in producing robust and defensible decisions