Customer Service Advisor

CUSTOMER SERVICE ADVISOR – TEMP TO PERM Location: Hatfield Pay: £12.71 per hour   Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position.   Key Responsibilities Handle a high volume of inbound and outbound customer calls professionally and efficiently Log, track, and update all customer interactions using a ticketing system Manage multiple queries at once while maintaining accuracy and quality Resolve customer issues at first point of contact where possible (First Call Resolution) Escalate complex queries to the appropriate department Provide clear and accurate shipment information to customers Maintain up-to-date and detailed customer records Follow company procedures, service standards, and compliance guidelines Work towards and achieve key performance targets  Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work under pressure in a fast-paced environment Strong problem-solving skills with great attention to detail Basic IT skills (Microsoft Office, data entry, system navigation) Previous customer service or call centre experience preferred  Key Competencies Customer-focused approach Adaptability and flexibility Strong organisation and prioritisation skills Team player with a collaborative mindset Professional and confident telephone manner  Performance Metrics (KPIs) Average Handling Time (AHT) First Call Resolution (FCR) Call Quality Scores Customer Satisfaction (CSAT) Ticket Resolution Time  Shift Patterns & Hours 9-hour shifts (including 1-hour unpaid break) – Onsite role Mainly Monday to Friday, with flexibility to work weekends when required Start times between 6am – 10am (latest finish 7pm depending on shift) Weekend work is ad hoc and based on business needs Temp to perm opportunity Upon permanent placement: Shift changes to 1pm – 10pm Working Tuesday to Saturday  Why Apply? Opportunity to secure a permanent role Gain experience in a fast-paced, supportive environment Develop valuable customer service and communication skills