Hire Controller

Hire Controller / Operations Coordinator £30,000 - £35,000 + benefits Newmains, North Lanarkshire Full-time | Permanent | On-site 9am - 5pm We are currently looking to appoint a Hire Controller / Operations Coordinator to support the day-to-day running of a busy depot in the Glasgow Region. This is a pivotal role within the team, acting as the right-hand person to the General Manager, ensuring operations run smoothly across bookings, logistics, and customer coordination/events. The Role This is a varied and fast-paced position combining administration, customer service, and operational coordination. You will be responsible for managing bookings, liaising with customers, and ensuring equipment is delivered and collected efficiently. Key Responsibilities - Acting as a key support to the Depot Manager across daily operations - Managing incoming enquiries, preparing quotes, and converting to bookings - Coordinating hire schedules, deliveries, and collections - Liaising with customers to understand requirements and provide solutions - Managing logistics and working closely with drivers and onsite teams - Handling account management for repeat and key clients - Maintaining accurate records across internal systems and documentation What We're Looking For - Experience in a hire desk, logistics, coordination, or service-based role - Strong administrative and organisational skills - Excellent communication and customer service ability - Confident managing multiple tasks in a fast-paced environment - Good IT skills (Microsoft Office and CRM systems) - A proactive, "can-do" attitude with the ability to support wider team operations Why Apply? - Opportunity to be a key part of a growing and dynamic business - Varied role with real responsibility and autonomy - Supportive team environment with clear progression potential - Exposure to exciting projects within the events and hire sector