Customer Service Associate

Customer Service Associate – Corporate Hub 📍 Lincoln (Office Based) 💰 PAYE: £12.71 per hour | Umbrella: £16.43 per hour 🕒 37 hours per week | Monday–Friday (08:00–18:00) 📅 Start: 18th May 2026 📆 Duration: 18 weeks 📌 Ref: OR99156 🌟 The Opportunity We are currently recruiting 3 Customer Service Associates to join a busy Corporate Hub environment. This is a fantastic opportunity to work at the heart of local government services, acting as the first point of contact for a wide range of essential services including: * Adult & Children’s Social Care * Council Housing & Repairs * Highways & Transport * Libraries & Heritage Services * Registration & Community Services This is a fast-paced, varied role where no two days are the same – ideal for someone who enjoys helping people and making a real difference in the community. 📋 Key Responsibilities * Handle inbound and outbound calls in a busy contact centre environment * Provide accurate information and support across multiple services * Log and process customer enquiries efficiently * Maintain high standards of customer care and professionalism * Use internal systems and Microsoft Office to manage cases 👤 About You We’re looking for candidates who: ✔ Have contact centre / telephony experience (essential) ✔ Are confident handling high call volumes ✔ Have excellent communication and listening skills ✔ Are IT literate (Microsoft Office / Windows) ✔ Can work efficiently under pressure ✔ Are passionate about delivering excellent customer service 🏢 Location & Working Pattern * 📍 Based in Lincoln City Centre (office-based role) * 🕒 37 hours per week * ⏰ Shifts between 08:00 – 18:00 (Monday to Friday) * 🚫 No weekends or bank holidays 🎓 Training & Support You’ll receive: * Full induction and onboarding * Ongoing training and development * Support from an experienced team 💡 Why Apply? ✨ Gain valuable public sector experience ✨ Be part of a supportive and dynamic team ✨ Work in a role that genuinely impacts people’s lives ✨ Develop your customer service and admin skills 📩 Apply Now If you have strong customer service experience and are looking for your next opportunity in a rewarding, fast-paced environment — we want to hear from you