Senior Planner

We’re working with a well-established organisation delivering repairs and maintenance services, who are looking to appoint an experienced Senior Planner to join their team. This is a key role within the operation, responsible for coordinating planning activity, supporting a team, and ensuring service delivery meets performance targets and customer expectations. The RoleAs a Senior Scheduler, you’ll take ownership of the planning function, overseeing workload distribution, supporting schedulers, and ensuring jobs are allocated efficiently across operatives and contractors. You’ll play a vital role in both day-to-day scheduling and longer-term planning, helping to drive performance and improve service delivery. Key responsibilities include: Supervising and supporting schedulers, ensuring tasks are prioritised effectively Overseeing workload allocation to maintain balance and efficiency across the team Planning and coordinating large-scale and cyclical maintenance programmes Managing complex scheduling across multiple trades and high-volume repairs Ensuring optimal use of operatives, subcontractors, and materials Monitoring KPIs such as SLA performance, first-time fix rates, and customer satisfaction Producing and presenting performance reports, identifying trends and areas for improvement Acting as a key point of contact between planners, operatives, and contract managers Managing escalated customer queries and ensuring timely resolution Supporting workforce planning, including rotas and out-of-hours coverage Using data and insight to support operational improvements and decision-makingWhat We’re Looking For Previous experience in a Senior Scheduler or similar role Strong background in planning and allocating work within a repairs or maintenance environment Experience working within a helpdesk or call-handling function Ability to manage, support, and develop team members Confident working to KPIs and performance targets Strong organisational skills with the ability to prioritise in a fast-paced environment A proactive mindset with the ability to solve problems and drive improvementsWhat’s on Offer Salary up to £36,000 24 days annual leave plus bank holidays Life assurance Retail and lifestyle discounts Gym membership discounts Cycle to work scheme Option to purchase additional annual leave Ongoing training and development opportunities Employee referral scheme Employee support programmes and wellbeing resourcesIf you’re looking for a step up or a new challenge within a fast-paced maintenance environment, this is a great opportunity to join a growing team and make a real impact