Front of House

Please note this is a temporary sick leave for an initial 2 weeks, working hours are Monday - Friday 8.00-4.30 or 9.00 -5.30pm.  Parking available, offices are in Henley-on-Thames Role Purpose To deliver an exceptional client and visitor experience by providing a professional, welcoming, and efficient reception, switchboard, and meeting room booking service. Key Responsibilities Reception Welcome all visitors, creating a positive and professional first impression Register visitors using the visitor management system and notify hosts promptly Ensure all visitors are directed appropriately within the building Follow procedures to contact alternative representatives if the host is unavailable Arrange taxis and executive travel as required Maintain a clean, organised, and presentable reception area Act as a point of contact for general enquiries from staff and visitors Monitor and manage the reception inboxMeeting Rooms & Events Coordinate meeting room bookings, including room setup, attendee numbers, catering, and IT requirements Liaise with stakeholders to ensure smooth delivery of meetings and events Review and confirm bookings in advance to ensure readiness for the following day Work closely with catering teams to manage hospitality requirements and last-minute changes Ensure all visitor details are accurately recorded in the systemSwitchboard Manage incoming calls across UK offices in a professional and timely manner Deliver a high standard of customer service when handling all enquiries Transfer calls accurately and efficiently Adhere to procedures regarding cold calls and suspicious enquiries Report and log any telecommunication faults in line with proceduresAdministration Support general administrative tasks as required, including record keeping and booking training sessions Assist the Facilities team with ad hoc requests Support various projects as directed by senior stakeholders Take ownership of assigned responsibilities and contribute to team initiativesGeneral Responsibilities Maintain a professional appearance and business-appropriate dress at all times Deliver a consistently high level of customer service to all visitors and colleagues Take a proactive and flexible approach to ad hoc requests outside the standard scope Demonstrate strong attention to detail and ownership of tasks Promote a collaborative, team-focused working environment Build and maintain positive working relationships with clients, colleagues, and service partners