Customer Service Advisor

Job Title: Customer Service Representative Location: Northampton (Office-Based) Salary: £28,000 - £30,000 per annum  Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break) Job Type: Full-time, Permanent About the Role We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times. Key Responsibilities Client Support Respond to customer enquiries via email, phone, and live chat Provide accurate quotations and resolve queries promptly Order Management Monitor and manage backorders, keeping customers informed throughout Account Support Support the Key Account Manager to deliver outstanding client service Communication Maintain clear, professional communication with customers and internal teams Skills & Experience Previous experience in a customer service or client support role Strong written and verbal communication skills Ability to manage multiple tasks and prioritise effectively Confident using email and live chat platforms; CRM experience is advantageous Positive, solutions-focused attitude with strong attention to detail What's on Offer Competitive salary of up to £30,000 Company-wide profit-sharing bonus scheme Full-time, office-based role in Northampton Supportive and collaborative team environment If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you