Customer Service Advisor

Job Title: Customer Service Advisor Location: Morley, Leeds (LS27) Salary: £12.71 per hour Hours: Monday to Friday, 37.5 hours per week (30-minute lunch break) Job Type: Long-term Temporary (Potential for Permanent) Start Date: ASAP (with flexibility for the right candidate) About the Role: We are currently recruiting for a Customer Service Advisor to join a busy, full-time, office-based team in Morley, Leeds. This role is working on behalf of a security services provider, handling inbound calls from members of the general public (B2C). This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing a variety of customer interactions, including more challenging conversations. Key Responsibilities: Handling inbound customer calls in a professional and efficient manner Responding to customer queries and resolving issues Managing complaints and difficult conversations with confidence Returning customer calls as required Accurately taking and processing customer details, including bank information Delivering a high level of customer service at all times About You: Previous experience in a customer service role is essential, such as: Call Handling Complaints Handling Inbound Customer Service Internal Sales Receptionist roles Strong communication and listening skills Resilient and “thick-skinned” with the ability to handle challenging situations Professional, reliable, and customer-focused Comfortable working in a fully office-based environment What’s on Offer: Competitive hourly rate of £12.71 Monday to Friday working – no weekends Onsite parking available Opportunity for a long-term role with potential to become permanent Interested? For more information or to apply, please contact: Shannon Clough (phone number removed) We are looking for someone to start as soon as possible but are happy to wait for the right candidate