Customer Care Coordinator

Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to £34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities * Act as the primary contact for customers, managing queries and concerns in a professional and timely manner * Log, track, and manage defects and aftercare issues from handover through to resolution * Liaise with site teams, subcontractors, and internal departments to coordinate remedial works * Arrange and manage appointments, ensuring works are completed within agreed timescales * Maintain accurate records and update internal systems * Ensure all customer interactions align with company standards and NHBC / warranty requirements * Support the delivery of a positive customer journey and high levels of customer satisfaction About You * Proven experience in a customer care role within housing or construction (essential) * Strong organisational and communication skills * Confident dealing with customers, subcontractors, and site teams * Ability to manage multiple cases simultaneously and work to deadlines * Good IT skills, with experience using CRM or defect management systems desirable * A proactive, solution-focused approach What We Offer * Competitive salary up to £34,000 * 37.5-hour working week * Stable, office-based role in our Northampton location * Opportunity to work with an established and growing housing developer * Supportive team environment