Ecommerce Support

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, they continue to invest in their e-commerce platforms and technology to make it easier for customers to do business with them. They have an exciting opportunity to join a growing e-commerce team, supporting various online platforms. This role is ideal for someone with a strong interest in technology, data, and e-commerce. You’ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement. What You’ll Be Doing * Provide first-line support to customers using our e-commerce platforms * Help customers understand and get the most out of platform features * Support onboarding of new customers and guide them through setup * Respond to queries via phone and email in a clear and professional way * Troubleshoot basic website and system issues, escalating where needed * Assist with account administration (setups, payments, renewals) * Work with spreadsheets to support data updates and accuracy * Support testing of website issues and fixes * Help identify ways to improve customer usage and experience What They're Looking For * Strong communication skills and confidence speaking with customers * Interest in technology, e-commerce, or digital systems * Willingness to learn and develop new skills * Good IT skills and attention to detail * Problem-solving mindset and a proactive approach * Positive attitude and ability to work as part of a team * Good knowledge of Excel Desirable (Not Essential) * Graduate in an IT related subject * Experience working with websites, e-commerce platforms, or CMS systems * Any exposure to customer service or support environments Why Join Them * Full training and development in e-commerce and digital systems * Exposure to platforms such as PIM, ERP, and integrations * Opportunity to build a long-term career in a growing digital team Salary will start on £27k this will increase to 30k after 6 months Hours are 9am - 5.30pm Monday - Friday 23 days holiday + your birthday off as extra (holidays increase with service) This is an office based role