Front Of House Receptionist

Overview Are you passionate about tourism and love engaging with people? If so, this opportunity is perfect for you! Our client is seeking enthusiastic and customer-focused individuals to join their team as Seasonal Visitor Information Advisors. This role is a fantastic chance to promote tourism and enhance visitor experiences at Hillsborough Forest. If you thrive in dynamic environments and take pride in delivering exceptional customer service, keep reading—we’d love to hear from you! 🌳✨ 🕒 Role Details * Hours per week: Flexible * Rate: * PAYE: £13.26 per hour * Location: Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom -- 🎯 Key Responsibilities As a Seasonal Visitor Information Advisor, your responsibilities will include: 1. 🌟 Providing a warm and friendly welcome to visitors at the Hillsborough Forest Visitor Information Trailer. 2. 🎡 Sharing detailed information about local attractions, tours, events, dining options, and transportation in Lisburn & Castlereagh and Northern Ireland. 3. 📖 Ensuring the Visitor Information Trailer is well-stocked with up-to-date tourism materials and brochures. 4. 📋 Recording and monitoring visitor enquiries, maintaining accurate information records. 5. 📊 Conducting visitor satisfaction surveys to gather valuable feedback. 6. 🤝 Collaborating with local tourism industry partners and related departments for seamless visitor experiences. 7. 🚗 Occasionally assisting with off-site events and activities as needed. 8. 📌 Promoting the area’s unique offerings by delivering excellent service and supporting the overall tourism strategy. ✅ What We’re Looking For Here’s what you need to succeed in this role: Essential: * 🎓 A minimum of 5 GCSEs (or equivalent) at Grade A-C, NVQ Level 2 or above. * 🧑‍💼 At least one year of customer service experience, ideally in a visitor-facing or hospitality role. Desirable: * 🗺 One year of experience in a tourism-related field, such as visitor information services, hospitality, or customer-facing retail. * 💰 Proven sales skills would be an advantage. General Requirements: * ⏰ Flexibility to work outside of traditional hours when required. * 🌈 A positive attitude and a strong passion for exceptional customer service. 🛠 Day-to-Day Responsibilities Your typical workday might include: * 🤗 Greeting and assisting visitors with tailored recommendations for their trip. * 🗂 Organizing materials and ensuring the Visitor Information Trailer is well-stocked. * 📋 Engaging with visitors to gather feedback through satisfaction surveys. * 🤝 Collaborating with team members and partners to deliver seamless service. * 🎡 Occasionally representing the team at off-site events. 🕒 Work Schedule * May, June & September: Open Friday to Sunday, 10am - 4pm. * July & August: Open daily, 10am - 4pm. This role offers a zero-hours contract, providing flexibility to suit your lifestyle. 🎁 Benefits * 🔖 Competitive hourly rates: £13.26 (PAYE) * 🌳 An opportunity to work in a stunning outdoor setting at Hillsborough Forest. * 💼 Gain valuable experience in the tourism and hospitality sector. * 👫 Be part of a supportive and dynamic team. * 🤸 Flexible working hours to fit around your schedule. 🔗 If you’re ready to make a positive impact on visitors’ experiences and showcase the best of Lisburn & Castlereagh, don’t wait—apply now to join the team as a Seasonal Visitor Information Advisor