Customer Service Advisor

Thorn Baker Industrial Recruitment are currently recruiting for a number of Customer Service Advisors to work for a successful client of ours in the Heanor area of Derbyshire. About the role: Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our client as a Customer Sales Advisor. Highlights and Benefits: £30,000 per annum Monday - Friday 9:00am - 17:30pm 32 days holiday per year (including bank holidays). Access to a fully equipped company gym Full on-the-job training, with continuous development throughout your career Excellent long-term career progression Free takeaway meal every Friday Monthly sales bonus. Role & Responsibilities: Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we're looking for: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred How to Apply: Apply now with your CV! Successful candidates can typically expect to start within a week. If this role isn't quite right for you, visit our jobs page to browse other exciting opportunities