Enforcement Coordinator

Enforcement Coordinator Salary: £28,500 Hours: Monday - Friday, 8:00am-6:00pm Location: Stone, Stafford - Hybrid working available after successful probation About the Role We are seeking a highly organised and proactive Enforcement Coordinator to support the day-to-day operations of our Enforcement Team. This is a fast-paced and pivotal position where you will ensure our Enforcement Agents are fully supported through effective coordination, accurate administration, and efficient case allocation. You will play a key role in driving team performance, maintaining compliance, and delivering a high standard of service to both internal stakeholders and external clients. Key Responsibilities: Oversee the daily allocation and review of cases for all Enforcement Agents Ensure the efficient running of allocation processes, driving continuous improvement Monitor team performance using trackers and reports, supporting Enforcement Administrators and Agents Audit allocations and deallocations to ensure accuracy and best practice compliance Liaise daily with Enforcement Agents, Managers, and Client Relationship Managers Support and grow the private client enforcement workload, ensuring enquiries are logged, tracked, and followed up promptly Build and maintain strong client relationships, delivering excellent service Provide real-time data and reporting for weekly planning meetings Manage Enforcement Agent certifications, including renewals and compliance Collaborate with internal departments across the business Assist with data management, reporting, and spreadsheet analysis Contribute to daily, weekly, and monthly planning activities Handle general administrative duties and ad-hoc requestsWhat We're Looking For: Strong organisational skills with excellent attention to detail Ability to manage multiple priorities in a fast-paced environment Confident communicator with strong stakeholder management skills Proactive mindset with a focus on continuous improvement Comfortable working with data, systems, and spreadsheetsExperience & Skills: Proven experience in an enforcement administration role Demonstrable experience leading or supervising a small team Strong understanding of the Enforcement and Debt Collection industry Proficient in Microsoft Office, particularly Excel and Outlook Excellent organisational and time management skills High level of accuracy with a strong focus on compliance and detailBenefits: 25 days annual leave plus bank holidays Office closure between Christmas and New Year Company pension scheme Company Sick Pay Scheme Free eye care vouchers Access to Mental Health Champions and confidential counselling support Workplace Mental Health initiative Employee Benefits Platform with hundreds of discounts and offers Regular company social events Free secure on-site parking Excellent transport links (motorway, rail, and bus) Proud to be a certified Great Place to WorkInterested in finding out further information? Click APPLY today