Resort Cleaning Supervisor

Description The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards.  You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas.  This role also will cover refuse.  KPIs Delivery of CAFF  Guest NPS  Improving ENPS  Mobaro quality control checks and feedback conversations  Responsibility of impact on P&L  Responsibility for executing RPRPRT  General Duties & Key Accountabilities Manage day-to-day cleaning operations across the resort including grounds and venues  Plan and allocate daily schedules, workloads, and priorities  Ensure all venues are covered by the right people in the right place at the right time  Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards  Coordinate deep cleans, changeovers, and special cleaning projects   CAFF delivery across resorts  Lead, manage, and motivate cleaning teams  Manage rotas, attendance, performance, and staff cover  Support recruitment, induction, training, and ongoing development  Monitor cleaning standards through regular inspections and audits using Morabo  Respond promptly to guest feedback, complaints, and service recovery issues  Work closely and collaborate with other departments to support seamless resort operations  Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly   Ensure compliance with health and safety legislation, COSHH, and hygiene standards  Maintain accurate records including risk assessments, cleaning schedules, and audits  Ensure safe use, storage, and handling of cleaning chemicals and equipment  Investigate and report accidents, incidents, and near misses in a timely manner  Control stock levels, ordering, and supplier relationships  Monitor budgets and control costs while maintaining quality standards  Ensure equipment is well maintained and fit for purpose  Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams  Promote environmentally responsible use of chemicals, water, and resources  Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team.  Key Knowledge/Experience & Qualification Requirements Operational knowledge in managing a cleaning or soft services team.   Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment  Strong people management and leadership skills  Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels.  Knowledge of health and safety, COSHH, and hygiene standards  Excellent organisational and time management skills  Ability to work under pressure in a fast-paced, guest-focused environment  Ability to be flexible to changes   About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s