Trade Sales

Internal Sales & Technical Advisor Location: Braintree, Essex Job Type: Full-time, Permanent Main Purpose of the Role Market 36 Recruitment are currently recruiting for an Internal Sales & Technical Advisor on behalf of our client, a well-established and fast-paced hydraulics business based in Braintree. This is a hands-on, customer-facing role where you will be responsible for handling incoming enquiries, supporting customers both over the phone and face-to-face, and providing technical advice on hydraulic components and solutions. This position would suit someone with experience in internal sales, trade counter sales, or parts sales, ideally within hydraulics or a related engineering/industrial environment. Roles & Responsibilities * Handle incoming sales enquiries via phone, email, and in person * Serve and support customers visiting the trade counter * Prepare and issue quotations in a timely and accurate manner * Build and maintain strong, long-term customer relationships * Manage and grow a portfolio of customer accounts * Advise customers on suitable hydraulic components and solutions * Identify parts and respond to technical product queries * Liaise with suppliers to source products and obtain pricing * Negotiate pricing while maintaining healthy profit margins * Maintain accurate records using internal systems * Work collaboratively with the wider team to support daily operations Additional Responsibilities * Support the day-to-day running of the sales function * Ensure high levels of customer service are consistently delivered * Keep up to date with product knowledge and industry developments * Assist with stock-related queries and product sourcing * Contribute to overall business growth through strong customer engagement Experience / Skills / Qualifications * Previous experience within internal sales, trade counter, or parts sales * Exposure to hydraulics, pneumatics, engineering supplies, or similar industries (desirable) * Strong communication and customer service skills * Ability to build and maintain long-term customer relationships * Comfortable handling technical product queries (or willingness to learn) * Good commercial awareness, including pricing and margin management * Strong organisational skills and attention to detail * Ability to work in a fast-paced environment * Proactive and solution-focused approach Working Pattern & Benefits Monday to Friday: 8:00am – 5:30pm One Saturday per month: 8:00am – 12:00pm Office-based role Salary: £33,000 – £38,000 (depending on experience) Opportunity to join a growing and well-established business Training and development within a specialist industry Company Disclaimer Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles