Sales Order Processor/Administrator

Sales Order Processor / Administrator - Rotherham We're currently seeking a Sales Order Processor / Administrator for our client in Rotherham, a global leader in high-quality plastic packaging. As a third-generation, medium-sized company, they develop and produce premium plastic tubes, boxes, and cases for the tooling industry. With around 800 employees across 10+ locations worldwide, they are well-positioned to serve customers globally. This is a key role supporting order processing, stock management, customer service, and administrative support to the Managing Director across Compliance, Health & Safety, and environmental reporting. Benefits Contract: Permanent Salary: £25,000 per annum/£13.73 per hour (depending on experience) Hours: Monday - Thursday 8:30am - 5:00pm, Friday 8:00am - 2:00pm (35 hours per week) Company profit share scheme 25 days holiday + bank holidays 5% employer pension contribution Free on-site parking Free refreshments & fresh fruit Birthday day off Holiday purchase scheme (after 1 year) Training and development support Friendly, supportive working environment The Role As a key member of the team, you will provide excellent customer service while ensuring accurate and timely processing of orders. You will be the first point of contact for customers, so a professional and approachable manner is essential. Key Responsibilities Process customer orders accurately using internal/ERP systems Handle customer enquiries via phone and email Provide quotes and product information Liaise with internal departments (sales, logistics, warehouse) to ensure smooth order fulfilment Maintain accurate customer records Monitor stock levels and place orders with the parent company as required Support day-to-day administrative and sales operations Assist with Health & Safety, First Aid, EPR compliance, and sustainability reporting (training provided)Criteria Previous experience in order processing, sales administration, or customer service Strong attention to detail and organisational skills Excellent communication and interpersonal skills Ability to prioritise and manage multiple tasks Proficient in Microsoft Office and general IT systems (ERP experience desirable) Proactive, reliable, and a strong team player