Customer Service Representative

Job Title: Customer Service Representative Location: Colchester, Essex (free parking) Salary: Starting salary from £27,000 pa - depending on relevant CS experience Benefits: 23 days leave + 8 BH – rises with service to 26 days + Paid day for your birthday, Free lunch each day, Employee awards, 6 month probationary period then eligible for Share scheme bonus Hours: Monday to Friday 7.30am to 4.30pm – 40 hours per week No remote or hybrid working Customer Service Representative Role Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines. The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end-to-end order processing, maintaining customer satisfaction, and supporting operational efficiency. Knowledge of logistics and supply chain processes including internation shipping an advantage Customer Service Representative candidate requirements IT & Data Handling Skills * Excel – for reporting and data analysis * Confident use of business systems and tools including MS Word, Excel and PowerPoint * Working knowledge of SAP a distinct advantage * Accurate data entry and record-keeping * Clear and professional verbal and written communication * Strong active listening skills * Ability to identify issues quickly and resolve effectively * Confidence in handling complaints and complex situations * High level of accuracy in order processing and data management * Ability to identify discrepancies and prevent errors * Strong prioritisation and multitasking skills * Ability to meet deadlines and service level targets * Comfortable working in a fast-paced, changing environment * Resilient and calm under pressure, professional handling of complaints * Ability to de-escalate and negotiate solutions