Client Relationship Manager

Location: Poole Hours: Monday – Friday, 08.00am-17.00pm, 40 hours per week, office based Salary: £35K - £45K plus bonus Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided. Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business based in Poole, Dorset. The successful Client Relationship Manager will be an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. The successful Client Relationship Manager will: * Have proven B2B or B2C experience * Be comfortable selling via phone and in virtual meetings with both existing and prospective customers * Ability to build strong long-term relationships with both customers and colleagues * Be proactive and keen to develop both product and industry knowledge * Possess strong commercial acumen (ability to analyse and interpret data) with the ability to negotiate and upsell * Have a good working knowledge of product creation & delivery, change control, product definition and change management processes * Possess excellent communication and interpersonal skills Job responsibilities for the Client Relationship Manager are: - * Build and maintain positive client relationships, both internally and externally * Nurture an account to ensure it grows to its full potential * Work closely with clients and be supportive and involved with their strategic planning * Research and understand product availability and stay up to date on industry trends * Source products in response to clients’ requests anticipate future needs. * Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability * Work closely with other departments within the business to ensure customer expectations are met and products are delivered within specified deadlines * Conduct regular reviews of pricing and opportunities for margin growth and price increases * Be confident dealing with client enquiries and be able to provide resolutions in a professional and timely manner