Customer Service Advisor

Sales & Customer Service Executive Kensington, London Part time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm £15 per hour equating pro rata to £18K per annum This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team. • Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines. • Proactively deal with all leads and professionally convert all enquiries. • Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers. • Respond to queries in a timely and professional manner. • Adopt a flexible approach. • Provide accurate information to all customers. • Qualify potential customers and manage risk. • Provide support at the front reception desk with face-to-face interaction with our customers • Competent with Outlook, Excel, and Word • Excellent organisational and administrative skills • Attention to detail. • A calm and analytical approach to problem-solving • Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. • Ability to quickly identify and prioritise issues, create solutions and meet deadlines. • Ability to work under pressure. • Ability to build strong relationships with internal teams and external customers. • Must hold a Driving Licence