Leaseholder Communication Manager

Leaseholder Communication Manager Halifax (Office-Based) We are currently recruiting for a Leaseholder Communication Manager to join a fast-growing and forward-thinking property management business. This is a pivotal role, acting as the key link between the business and a large portfolio of property investors. You will take ownership of all leaseholder communication, translating complex financial and operational data into clear, meaningful insights while ensuring a high standard of service and compliance. This opportunity is ideal for a law graduate or commercially minded professional looking to apply legal knowledge in a dynamic, operational environment. The Role: * Acting as the main point of contact for leaseholders, managing all enquiries via phone, email, and written correspondence * Providing regular updates on property performance including income, occupancy, and arrears * Producing high-quality newsletters and investor communications * Translating financial and operational data into clear, accessible information * Supporting arrears management and resolving account queries in collaboration with finance * Reviewing contracts, leases, and supplier agreements to identify risks and obligations * Monitoring legislation across PBSA, BTR, and HMO sectors and advising internal teams * Supporting compliance across property, legal, and data protection requirements * Driving adoption of a digital leaseholder platform and improving user engagement * Working closely with internal departments including finance, maintenance, and lettings What We’re Looking For: * Law degree (LLB or equivalent) or strong legal/commercial background * Experience in a customer-facing, compliance, or operational role * Strong financial literacy and ability to interpret reports and statements * Excellent written and verbal communication skills * Strong IT skills, including CRM systems and Microsoft Office * Ability to manage stakeholders and handle complex or sensitive queries * Highly organised with strong attention to detail * Calm under pressure with a proactive, solutions-focused approach Desirable: * Experience within property, leasehold, PBSA, BTR, or HMO sectors * Knowledge of service charges and lease structures * Professional qualifications (IRPM, ARLA) or willingness to work towards Why Apply? * Opportunity to play a key role in a growing business * Exposure to commercial and legal aspects of property management * Involvement in digital transformation projects * Clear progression and development opportunities If you're looking for a role that combines communication, analysis, and commercial awareness within a growing sector, apply now or get in touch to find out more