Customer Service Assistant

Morgan McKinley is looking for Customer Service Assistants to work for a well established company based in Horsham, West Sussex. The Customer Service role will be supporting the customers and financial advisers. Salary: up to £28K dependent on experience Location: Office based - Mon-Fri - Horsham. Parking available Customer Service Assistant duties: Manage incoming queries via phone & email Take ownership of queries through to resolution within agreed service levels Carry out system administration and maintain accurate records Support joining, moving & leaving processes Ensure compliance with regulatory, security, and audit standards Investigate issues and maintain data accuracy Contribute to service improvements and team performance targets Skills & Experience Experience working in a similar Customer Service role, ideally within the Financial Services or IT helpdesk / Tech support sector Strong communication skills both verbally and written Confidence with handling customer queries High attention to detail and able to work in a fast-paced environment