Senior Aftermarket Manager

Senior Aftermarket Manager Coventry | £70,000 – £90,000 + package Overview A senior leadership opportunity to take full ownership of aftermarket operations across a nationwide business. This role is central to driving service performance, parts revenue, and operational efficiency across an established and growing customer base. You will lead the aftermarket function end-to-end, covering parts, service, contracts, and site operations. The Opportunity * Lead and develop the entire aftermarket and maintenance function * Drive growth across parts, service, and long-term support contracts * Build and manage a high-performing service and operations team * Implement structure, processes, and best practice across the department * Play a key role in the continued growth of the business Key Responsibilities * Full ownership of aftermarket operations across the UK * Management of parts sales, service delivery, and maintenance activities * Leadership and coordination of service engineers and site works * Ownership of service contracts and ongoing customer support * Oversight of machine warranty processes and technical support * Development of parts, procurement, and stock management strategy * Management of yard operations and logistics at the Coventry site * Supplier management and development of key relationships * Budgeting, forecasting, and performance management * Driving operational efficiency, service quality, and customer satisfaction About You * Proven leadership experience within heavy plant, quarrying, material handling, industrial machinery aftermarket * Strong technical understanding of crushing, screening, or similar equipment * Track record of managing service teams and driving aftermarket performance * Commercially aware with strong operational control * Confident managing suppliers, customers, and internal stakeholders * Able to bring structure, accountability, and performance into a growing function Requirements * 5+ years’ experience in a relevant aftermarket/service leadership role * Degree educated (or equivalent experience) * Strong systems knowledge (MS365, SharePoint, Salesforce or similar) * Full UK driving licence * Willingness to travel nationally as required