Head of Operations - Europe

Our client is a leading European online retailer specialising in vaporisers and accessories, serving customers across the continent through a multilingual ecommerce platform. As Head of Operations, you’ll take full ownership of all end‑to‑end operations across Europe — ensuring scalability, efficiency, and compliance while driving growth, exceptional service standards, and profitability. The role * Oversee daily operations across warehousing, fulfilment, logistics, customer service, and back‑office processes, ensuring discreet, on‑time delivery and an outstanding customer experience. * Develop and execute a European operations strategy aligned with growth plans, commercial targets, and brand positioning — translating goals into clear KPIs and actionable roadmaps. * Optimise inventory management, demand planning, and replenishment to balance availability, storage costs, and working capital across multiple markets. * Manage and strengthen relationships with 3PLs, carriers, and logistics partners; negotiate contracts, monitor performance, and drive continuous improvement across cost, speed, and reliability. * Partner with ecommerce, merchandising, marketing, and finance teams to support campaigns, product launches, and site updates — ensuring operational readiness and seamless execution. * Enhance tools, systems, and workflows (e.g. WMS, OMS, returns handling) to improve automation, data visibility, and consistency across countries. * Define and track key operational metrics (fulfilment SLAs, order accuracy, returns, logistics cost per order, CSAT) and use insights to identify bottlenecks and implement corrective actions. * Ensure full compliance with regulations across all operating markets — including shipping rules, age verification, data protection, and consumer standards — in collaboration with legal and compliance teams. * Recruit, lead, and develop a high‑performing operations team, fostering a customer‑first culture with clear ownership and professional development pathways. * Lead or support strategic initiatives such as new market entries, warehouse transitions, packaging sustainability projects, and cross‑border efficiency improvements. Requirements * Fluency in English required; German or Dutch preferred. * Demonstrated leadership in operations within ecommerce, consumer goods, or digital retail, ideally across multiple European markets. * Proven success managing fulfilment, logistics, and customer operations in fast‑paced, high‑growth environments with measurable improvements in cost, speed, and service quality. * Experience negotiating and managing 3PL, carrier, and supplier relationships. * Strong track record in process improvement and implementing scalable systems (e.g. WMS, ERP, OMS, or BI dashboards). * Exposure to regulated or age‑restricted product categories (e.g. vaping, cannabis accessories) is highly beneficial but not essential. * Strategic thinker able to convert business goals into practical operational frameworks and KPIs. * Strong analytical and problem‑solving skills; confident using data and dashboards to inform decisions. * Inspirational people leader skilled at coaching, motivating, and developing cross‑functional teams. * Excellent communicator and collaborator, effective across commercial, technical, and finance teams. * Hands‑on and adaptable, equally comfortable with strategic planning and day‑to‑day execution in a scale‑up environment. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily