Community Engagement Officer

I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities. Key Responsibilities Act as a main point of contact for residents, community groups, and key stakeholders Build and maintain strong relationships with local organisations, partners, and elected representatives Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation Provide guidance and support to community groups on governance, funding, and development opportunities Promote community initiatives and ensure residents are informed about key services and developments Deliver digital inclusion initiatives, supporting residents to overcome barriers to access Support the delivery of community programmes, including funding initiatives and neighbourhood plans Monitor and evaluate engagement activities, capturing data to measure impact and outcomes Ensure compliance with health & safety, equality, and regulatory requirements Attend occasional evening and weekend meetings where required About You Experience in community engagement, housing, or a similar customer-focused role Strong communication and relationship-building skills Experience working with residents, stakeholders, or community groups Ability to manage multiple priorities in a fast-paced environment Confident using IT systems and recording/reporting data A proactive and solutions-focused approach