Head of Revenues

Overview We are seeking an experienced and strategic Head of Revenues to lead the delivery, transformation, and performance of Council Tax and Business Rates (NDR) services for a forward-thinking local authority. This is a key leadership role within the Revenues and Benefits function, responsible for driving high-quality, compliant, and customer-focused service delivery, while maximising collection rates and advancing digital and operational efficiencies. Key Responsibilities * Provide strategic leadership across Council Tax, Business Rates, and Inspections services, ensuring full compliance with legislation and alignment with corporate priorities. * Act as the Council’s lead specialist on Revenues, advising senior stakeholders, elected members, and MPs on complex issues and policy. * Drive service performance and income maximisation, including growth of the tax base and accuracy of the rating list through proactive identification of new properties. * Lead and develop a high-performing team (7 direct reports), embedding a culture of accountability, continuous improvement, and strong performance management. * Oversee billing, collection, and recovery, ensuring effective use of enforcement, partnerships (e.g. VOA, enforcement agents), and delegated authority. * Ensure accurate and timely statutory reporting and close collaboration with Finance colleagues on returns and financial planning. * Lead on the implementation of Business Rates revaluations, ensuring alignment with VOA data and government requirements. * Take ownership of budget management, ensuring resources are effectively deployed to deliver value for money. * Play a key role in transformation and digital innovation, improving processes, reducing duplication, and enhancing customer experience. * Deputise for the Assistant Director of Revenues and Benefits, contributing to ELT reporting and strategic decision-making. About You You will be a credible and influential leader with deep technical expertise and a track record of delivering high-performing Revenues services within local government. Essential Experience & Skills * Significant senior leadership experience within Council Tax and Business Rates * Proven ability to lead, manage, and improve team performance, including addressing underperformance * Strong technical knowledge of Revenues legislation and best practice * Experience of driving transformation, change, and service improvement * Ability to provide risk-based, commercially aware advice to senior stakeholders * Excellent communication and influencing skills, with experience engaging elected members and senior leaders Desirable * IRRV qualification (Level 7 or equivalent) * Degree-level education or equivalent experience * Postgraduate management and/or project management qualification