Guest Service Supervisor

Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits Step into a luxury hotel environment with outstanding perks and career development We're recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards. Why apply / What's in it for you? A competitive salary of £29,000 + service charge Access to medical, life insurance and pension benefits Complimentary overnight stays with breakfast after 6 months 50% discount on food and beverage across the group Seasonal parties and social events Complimentary meals whilst on duty Complimentary uniform laundry Season ticket and cycle loan schemes Complimentary internet for personal use Long service awards Online discounts with over 1000 outletsKey Responsibilities: As Guest Service Supervisor, you'll play a key role in delivering seamless front-of-house operations: Supervise the team and support with day-to-day operational challenges Ensure smooth lobby operations with consistent staffing and coverage Maintain high presentation standards across guest areas and front desk Handle guest queries, complaints, and room moves promptly and professionally Coordinate arrivals and departures, keeping guests informed at all times Liaise with departments to deliver exceptional customer experiences Support financial processes including posting charges and managing petty cash Lead shift handovers and maintain clear communication across teams Assist with training, development, and performance management of team membersWhat we're looking for: We're keen to speak with candidates who bring a passion for service and leadership: Previous experience in a hotel front office or reception supervisory role Strong focus on delivering exceptional customer service Confident communicator with excellent organisational skills Ability to lead, motivate, and support a team High attention to detail and professional presentation Flexibility to work shifts including weekendsIf you're looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step. Job Number │ (phone number removed)/INDFOH Location │ Ascot Role │ Guest Service Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy