Pensions Assistant

Our public sector client are looking for a Pensions Assistant to join them on a temporary basis. Location – Glenfield Job Purpose * Administer the Local Government Pension Scheme (LGPS). * Maintain accurate pension records and support benefit calculations and payments. * Manage workflows and caseloads to meet deadlines and KPIs. Key Responsibilities * Handle member enquiries (phone, email, in person), including helpdesk and payroll queries. * Maintain and update pension records (e.g. addresses, transfers, life certificates). * Process benefits including preserved benefits, refunds, APCs, and transfers (CETVs). * Carry out record amalgamations (aggregations and concurrents). * Manage workflow systems, scanning, indexing, and document control. * Process monthly data (starters, leavers, pension returns) and year-end work. * Liaise with employers, payroll providers, and pension stakeholders. * Support onboarding of employers and iConnect processes. * Process death notifications and related pension actions. * Undertake general administrative and office duties. Experience * Experience in pensions, finance, or a related administrative role. * Use of Microsoft Office and pension administration systems. Knowledge * Office procedures, customer service, and data confidentiality. Skills & Competencies * High numerical accuracy and attention to detail * Strong written and verbal communication * Good organisation and ability to prioritise workload * Ability to understand and apply pension regulations