Network Engineer

We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham, you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high-performing network services. Key Responsibilities * Act as the primary escalation point for complex network-related issues. * Provide Level 3/SME support across networking services and infrastructure. * Lead troubleshooting efforts for major incidents, outages, and performance degradation. * Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services. * Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks. * Support 24×7 managed services operations, including participation in on-call rotations. * Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. * Contribute to service reviews, root cause analysis (RCA), and problem management activities. * Ensure compliance with security, governance, and operational standards. * Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction. Skills and experience * Strong hands-on experience with Palo Alto firewalls (VM-Series). * Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama. * Familiarity with GlobalProtect. * Experience with Cloudflare services. * In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps and BGP filtering * Experience with Cisco Meraki (MX/vMX) and wireless technologies. * Working knowledge of Cisco ISE. * Practical experience with Azure Networking, including routing and Network Security Groups (NSGs). * 5–8 yrs of experience in network services or a similar role. * Strong hands-on expertise with Palo Alto technologies. * Solid understanding of networking and security principles. * Proven ability to troubleshoot issues across network, system, and application layers. * Experience with monitoring tools such as SolarWinds. * Familiarity with ITSM processes (Incident, Change, and Problem Management). * Eligibility for UK Security Clearance