Customer Service Advisor

Customer Service Advisor Inverness £27K plus overtime Role: To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team. * Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively. * Complete standard processes efficiently. * Deal with customers face to face to deliver good service and develop repeat business. * Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome. * Undertake quality controls to ensure all cars are up to standard or take appropriate action to address. * Complete daily administrative work as required, both accurately and on a timely basis. * Maintain a safe clean working environment in line with health and safety requirements. * Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. * Provide accurate information to customers. * Qualify potential customers and manage risk. * Contribute to an ongoing positive team environment. * Undertake additional work as required to meet and exceed the expectations of the customers. * Competent with Excel and Word. * Willingness to work flexibly to meet business and customer needs promptly and effectively. * Attention to detail. * A calm and analytical approach to problem solving. * Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. * Ability to quickly identify and prioritise issues, create solutions and meet deadlines. * Ability to work under pressure. * Ability to build strong relationships with internal teams and external customers