Resident Liaison Officer

Resident Liaison Officer – Social Housing / Refurbishment Location: London (Waterloo & Site Based – must live within 1 hour) Salary: £30,000 – £35,000 + Package Hours: Monday to Friday, 08:30 – 17:00 A well-established contractor is looking to appoint a Resident Liaison Officer to support the delivery of refurbishment and maintenance works across social and affordable housing projects in London. This is a key, customer-facing role where you will act as the main point of contact between residents and site teams, ensuring clear communication, minimal disruption, and a positive overall experience throughout the lifecycle of works. The Role: As Resident Liaison Officer, you will be responsible for managing resident relationships and supporting project delivery through effective communication and coordination. Key responsibilities include: • Acting as the primary point of contact for residents during works • Communicating project timelines, updates, and changes via home visits, letters, and digital platforms • Responding to queries, concerns, and complaints in a timely and professional manner • Handling sensitive situations with empathy and a solution-focused approach • Coordinating access to properties for surveyors, operatives, and contractors • Carrying out pre-works visits to identify any specific resident needs, including vulnerable individuals • Liaising with site teams, subcontractors, housing associations, and local authorities • Maintaining accurate records of resident interactions, complaints, and resolutions • Supporting community engagement events and resident meetings About You: • Experience in a customer-facing role is essential • Strong communication and interpersonal skills • Ability to manage challenging situations with professionalism and empathy • Excellent organisational and administrative skills • Ability to manage multiple priorities effectively • Proactive with a strong problem-solving approach Desirable: • Experience within construction, social housing, or property maintenance • Understanding of working in occupied properties Requirements: • Full UK driving licence and access to a vehicle • Competent in Microsoft Office (Word, Excel, Outlook) What’s on Offer: • £25,000 – £32,000 salary (dependent on experience) • Stable, long-term project pipeline • Opportunity to work within the social housing sector on community-focused projects • Career progression and development opportunities If you’re interested in this opportunity, please apply with your CV or contact us directly for a confidential discussion