Resident Support Worker

Resident Support Worker / Key Worker – Supported Housing (Known internally as Support Worker) Location: Canning Town, East London Salary: £30,205 - £32,965 (depending on experience) Contract: Full-time, Permanent Why work at Your Place? · 25 days annual leave, rising by one day each year up to 30 · Bank holidays included · An extra day off for your birthday · A weekly Wellbeing Hour to do whatever supports your wellbeing · 2 Wellbeing Days per year · Reimbursement for gym membership · Cycle-to-work scheme and season ticket loans · Free eye tests and contributions towards glasses · Pension · We match your pension contributions up to 7.5% · Internal training and development · Membership to professional bodies where relevant · Flexible Working · Discounts on holidays, shopping, dining What Makes This Role Special * Meaningful 1:1 keywork – build trusted relationships and support residents to achieve their goals. * Joined-up support – work closely with our Community Partnership Team, Resident Services and Move-On Specialist. * Real-world impact – help residents connect with health, wellbeing, skills, employment and community opportunities. * Learning culture – reflective practice and development built into the role. * Values-led environment – we work as One Team and role model Growth, Inclusion, Collaboration and Compassion. This role includes shift work, including evenings and weekends. Resident Support Worker / Key Worker Responsibilities * Deliver regular one-to-one keywork sessions using a strengths-based, outcomes-focused approach. * Complete and review needs assessments, support plans and risk assessments using motivational interviewing and SMART planning. * Support residents to develop independent living skills, manage tenancies and maintain safe routines. * Coordinate support with internal specialists and external agencies (health, substance misuse, social care, probation, DWP, etc.). * Support residents to access meaningful activities, community opportunities and peer-led groups. * Maintain accurate, timely case notes and outcome records on the case management system. * Contribute to a safe, respectful, psychologically informed environment. * Respond to incidents and safeguarding concerns in line with policy. * Participate in team meetings, reflective practice and service improvement activities. Resident Support Worker / Key Worker Person Specification Experience * Experience supporting people affected by homelessness, multiple disadvantage or complex needs (through work, volunteering or education). * Experience working in a trauma-informed, person-centred way. * Experience completing assessments, support plans and risk assessments. * Experience of partnership working and multi-agency coordination. Desirable: · Experience supporting migrants or people facing barriers to move-on. · Experience using In-Form. · Relevant qualifications in supporting vulnerable adults. Skills & Knowledge · Ability to build rapport while maintaining professional boundaries. · Strong communication skills with residents and professionals. · Good organisational skills; able to manage a caseload and competing priorities. · Good IT skills (Microsoft Office, case management systems such as In-Form/Salesforce/Pyramid). · Understanding of safeguarding, confidentiality, GDPR and health & safety. · Knowledge of issues affecting supported housing and vulnerable adults. · Ability to work shifts including evenings and weekends. Personal Qualities · Highly organised, self-sufficient and able to meet deadlines. · Able to work independently and collaboratively as part of a team. · Strong sense of responsibility and accountability. · Self-aware and proactive about training and support needs